Refund & Return Policy – Om Rudraksha Jewels
At Om Rudraksha Jewels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions mentioned below.
Return Eligibility
Products may be returned within 7 days of delivery if:
- The item is unused and in original condition
- The product is returned in its original packaging
- Proof of purchase is provided
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Items damaged due to misuse
- Products returned after the return period
Return Process
To request a return:
- Contact us via email or phone.
- Provide your order number and reason for return.
- Our team will guide you through the return process.
Refund Process
Once the returned product is received and inspected, refunds will be processed within 5-7 business days.
Refunds will be issued through the original payment method used during purchase.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear photos.
